• Latest News
• Contact Us
• Standards of Service
• Company Publications
• Legal Notices
• Callers at your door
• About BWHW

• Report a Leak
• Ways to Pay
• Moving Home
• Your Bill

• Home
• Emergency Bulletins
• Customer Info
  • Prices & Tariffs
  • Metering
    • Optional Metering
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    • Metered Customers
    • Provide a meter reading
  • Unmetered Customers
  • Charters and Codes of Practice
    • Leakage Information for All
  • Company Publications
  • Water Pressure
  • Water Hardness
  • Callers at your door
  • Report a Leak
  • Your Bill
  • Ways to Pay
    • Additional Billing Information
  • Moving Home
  • Complaints
  • Contact Us
  • Organ Donor Register
  • Enlarging Text
• Company Info
  • About BWHW
    • Facts & Figures
    • Area of Supply
    • Fire Hydrant Information
    • Capital Investment
    • How to locate us
  • Corporate
  • Standards of Service
  • Recruitment
  • Charities
    • WaterAid
    • EOS Foundation
  • Legal Notices
    • Disclaimer
    • Info for Suppliers
  • Latest News
    • News Archive
    • AquaCare adopts Julia's House as chosen charity
• Water Wise
  • Water Efficiency and Conservation
  • Water Efficient and Energy Saving Products
  • Summer Savings
  • Protection in Winter
  • WaterUK Health
• Water Quality
  • Your Water
  • Drinking Water Inspectorate Reports
  • Water Regulations
  • Looking after water in your home
• Business Customers
  • Introduction to our services
  • Data logging and E-metering
  • Water usage for a metered business
  • Water efficiency
  • Tax breaks for water saving
  • Checking for an underground leak
  • Interruptions to supply
  • Tariffs and Bills
• Vulnerable Customers
  • Vulnerable Customers
  • Callers at your door
• Education
• Environment
  • Wildlife Trusts
• Economic Regulation
  • Competition
  • Water Resources Plan
  • Drought Plan
  • Monitoring Plan 2005-2010
  • Periodic Review 2004
  • Periodic Review 2009
• New Connections
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Welcome

Welcome to Bournemouth & West Hampshire Water’s website

 

We provide clean drinking water to around half a million people in an area from Poole to Beaulieu and from Bournemouth to Salisbury, an area of over 1000 square kilometres.  We do not provide waste water services.  These are provided by Wessex Water or Southern Water according to where you live.

 

We are one of the leading performers in the UK Water Industry.  We have an excellent record for water quality, customer service, efficiency, low leakage rates and below average bills.

 

We supply on average about 150 million litres of drinking water every day, through nearly 3000 kilometres of water mains. Demand increases significantly during warm dry summer weather as a result of garden watering and the influx of visitors to the area.

 

We are a local monopoly and what this means to us is that we simply must keep trying harder and improve in everything we do.

 

This is reflected in our mission statement which is:

“To serve our customers as if they have a choice.”